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eWorld Award 2011 - "Best Electronic Delivery of Services" Category Award
eWorldAward

Award Received by Hon’ble Minister Revenue and Disaster Management Department, Govt. of Orissa

e-dhaRani Project

Government of Orissa intends to increase the efficiency across the Administrative Structure, thereby improving the quality of services to the citizens through a system of Information and Communication Technologies (ICT) involving the least manual interface. It has been well recognized that Electronic governance (e-Governance) is as an enabler to good governance in the State of Orissa.

The department of Revenue and Disaster Management appreciates the importance of e- Governance and has undertaken e-dhaRini, a comprehensive project of computerization of all 177 Registration offices across the state. A significant capacity in terms of physical and technology infrastructure has therefore been built to implement e-dhaRini in a competent manner, with a holistic perspective and with speed.

The manual system of registration is cumbersome and prone to errors. E-dhaRani system is intended to simplify the same, thereby reducing the time for registration a deed. A five steps system for deed registration through E-dhaRani system is as under.

The project is designed and implemented to achieve IT enablement of complete workflow of a Sub Registrar Office in Orissa. This web based application is designed & developed to enhance the productivity of department by reducing inherent delays in registering a deed.

Some of the important features of E-dhaRani application software are:

1. Centralized and Web based application software encompassing all 64 kinds of deeds.
2. All type of deed registration facility as per the Registration Act
3. Automatic Valuation through Benchmark Valuation Configuration
4. Integration with Land Records
5. Capturing Biometric, Webcam & Signature Pad & matching thereafter
6. Data Archival in compressed format
7. Integration of Deed with Agreement and Power of Attorney.
8. Important Checks like SC/ST Land Sale, Under valuation, workflow management etc
9. Various online queries and reports
10. EC and CC for 13 Years legacy records
11. Facility to enable Anywhere Registration
12. Final output to the citizen in the form of One Page Registered Deed


It is also well recognized that for the department to play its role effectively, significant capacities need to be build/upgraded. Thus, for the success of the Project, it was necessary to build a strategic roadmap and enhance the capacities in the department to enable issues to be dealt with in a competent manner, with a holistic perspective & with speed. In this context, IGR office was empowered by the Revenue & Disaster Management department to act as a guiding force for effective implementation of the project. The roadmap for achieving successful implementation is as under:

1. Establishing E-dhaRani Centers for delivering all front-end citizen services related to Registration Office.
2. Setting up Technology Infrastructure at all offices
3. Providing skilled manpower for data entry at E-dhaRani offices
4. Establishing e-Registration Data Center & connectivity for all offices
5. Development of a centralized application software & integration with Land Records
6. Management Information System for Different Level (IGR office, DRO and SRO)
7. Digitization of legacy records
8. Digitization of benchmark valuation for all 177 Offices
9. Re-engineer the process and Change management
10. Capacity Building of Staff


The need for availability of E-dhaRani services across the state indicates that the online delivery of information and services to citizens is highly valued. Fundamental to the viability of these egovernment services is the willingness of administration & the public’s ability to trust them – the information they deliver, the security of the transmission of data through communications media, and the integrity of the data once received.

The earlier initiatives taken by the department has proved to be a wise starting point & has generated a momentum to generate support for implementation of e-Registration Project across all DSR & SR including Ex Offices across the state.

It is important to ensure that this initiative do not lose steam along the way and become ineffective or get phased out. The initiative must also ensure a better quality of life to the citizens as well as those dispensing the services. The best way to strengthen the initiative is to keep it simple, organized & standardized and easy to operate as possible. The fact that citizens are able to carry out a particular transaction or job in considerably less time than before is one sign of success.

No single model or solution can be applied universally; instead, each E-dhaRani Center requires improving on identified areas to arrive at par with others. The ongoing monitoring by Department of Revenue and IGR is intended to ensure that State can make informed decisions on the most effective means to meet their citizens’ needs securely through ICTs.

Dated : 16th February 2007 : - Presentation of ITL at Ambey Valley.
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ITL has organized the Phagun 2010 at Mozo, Centre Mall, Gurgaon on 8th March, 2010.
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